Remote Utilities is mistakenly detected as malware
We submit false positive reports to antivirus software vendors on a regular basis. If Remote Utilities is falsely detected as malware you might need to exclude its files from antivirus scans.
Add Remote Utilities to exceptions
Add the following folders to your antivirus software exceptions list:
C:\Program Files (x86)\Remote Utilities - Viewer\C:\Program Files (x86)\Remote Utilities - Host\C:\Program Files (x86)\Remote Utilities - Server\
To add Agent to the exceptions list, specify the folder where you run Agent from.
Submit a false positive report
Use the links below to learn how to exclude a program from antivirus scanning and submit a false positive report to the most popular antivirus software vendors.
Additionally, you can refer to the False Positive Center repository to find contact information for other antivirus vendors.
| Avast | add to exceptions | report false positive |
| AVG | add to exceptions | report false positive |
| Avira | add to exceptions | report false positive |
| BitDefender | add to exceptions | report false positive |
| Comodo | add to exceptions | report false positive |
| ESET NOD32 | add to exceptions | report false positive |
| F-Secure | add to exceptions | report false positive |
| GData | add to exceptions | report false positive |
| Kaspersky Antivirus | add to exceptions | report false positive |
| MalwareBytes | add to exceptions | report false positive |
| McAfee | add to exceptions | report false positive |
| MS Windows Defender | add to exceptions | report false positive |
| Symantec | add to exceptions | report false positive |
| TrendMicro | add to exceptions | report false positive |
| Vipre | add to exceptions | report false positive |
| Webroot | report false positive |