Howard Spindel's community posts

Viewer installation fails

Howard Spindel, User (Posts: 6)

Nov 30, 2020 7:46:58 pm EST

Support level: Free or trial

As I previously mentioned, I have tried a complete reinstallation of Windows.

Viewer installation fails

Howard Spindel, User (Posts: 6)

Nov 28, 2020 3:48:40 am EST

Support level: Free or trial

I also checked the permission on c:\users\username\AppData\Local\Downloaded Installations\

They were set to ReadOnly, which I changed. No difference in the installation error.

Viewer installation fails

Howard Spindel, User (Posts: 6)

Nov 28, 2020 3:40:49 am EST

Support level: Free or trial

Thank you for your suggestions so far.

I upgraded my system from Win 7 to Win 10, and the exact same error persists with both the standard install file and the beta version.

The portable version of the viewer works fine, so I can use that.

Do you have any other suggestions?

Viewer installation fails

Howard Spindel, User (Posts: 6)

Nov 24, 2020 9:17:30 pm EST

Support level: Free or trial

There is no folder named Remote Utilities Files on my computer.

Viewer installation fails

Howard Spindel, User (Posts: 6)

Nov 23, 2020 7:14:23 pm EST

Support level: Free or trial

Thank you for the reply.

The same error occurs if the installation file is placed on the desktop, or if the destination directory is changed. The same error occurs with the beta version of the installer.

The portable version of the program appears to run okay.

Viewer installation fails

Howard Spindel, User (Posts: 6)

Nov 23, 2020 3:43:07 am EST

Support level: Free or trial

Viewer installation fails with message:

Error 1305. Error reading from file c:\users\username\AppData\Local\Downloaded Installations\{long key}\viewer6.10.msi

Please help