Nuno Porfírio's community posts

Hi Mike,

Initially I waited for about 15 min and nothing happened. Then I closed and reopened the window, when it suddenly worked...

Then, I had to choose the option "Full Control" (and not "View Only") and it worked.

Try to close and open the window...

Hi Conrad,

Yesterday I managed to establish the connection. For me, everything was resolved.
Thanks anyway for the support…

Good evening to everyone,

I’ve exactly the same problem described by Mike: my MacBook Pro (with the new Bi Sur) launches the App, but only a gray screen appears and it never actually loads the host's desktop.

We brought a several licenses for our company (I can check with our responsible IT department Manager which kind of license we have) and I’m the only one that works in Mac. Right now, I can’t work remotely…

Can you resolve quickly this new problem? I attach a print screen to you guys understand better the issue.

Thanks for your help…