Conrad Sallian's community posts

Hello Salam,

Thank you for your message.

Always offline in internet id mode. is RU free version for 10 is compatible with Windows 2012

Yes, there is no difference between free and paid license in terms of program features and compatibility.

Are both Viewer machine and Host (Win2012 machine) located on the same LAN? When you use an ID connection but there is direct accessibility of the Host, the program will use direct connection even if you choose ID connection. For direct connection you need to have incoming port 5650 open on the remote Host. Please, check if that port is open on your Win2012 Host.

To add security, you can change the default port to something else. See Settings for Host -> Options -> Network.

I also recommend you taking a look at this KB article.

Hope that helps.

Hello Carlo,

Our security system and RDP security system are two different independent things. What you are trying to do is impossible with Remote Utilities.

As for saving Windows password for the remote PC in Remote Utilities - we do have such wish on our wish list and perhaps will implement it in one of the future versions.

asql wrote:
hi Conrad,

thank you for your input.

Resize: yes I tried it but I only get the whole screen zoomed in/out...



and yes, I can understand you can not test on each and every Android variation... mine is based on CyanogenMod 11, KitKat 4.4.4 at the current time, which is the stock ROM of the device... the device is not rooted (if you'd ask for that   )

thank you

--

asql

Perhaps, we were just too busy with the new desktop version release and didn't really have much time to look at its mobile little brother.  :)

Hi John,

I would rather not recommend sending an .exe file via email, even a zipped one. Better to just put it online on a website or drop in the Dropbox public folder and share the link.

Hello John,

Thanks for the info. We would do that but the idea behind Agent is to make it as simple to use as possible. You won't believe it but many people have really no idea what a zip file is and how to extract it.  :) It would be a support technician's nightmare to explain not just how to download and run the Agent, but also how to unpack it :)

By the way, after our second review request Google lifted the malware warning at least in Google Webmaster Tools. I'm not sure why Chrome still detects it - perhaps these two things are not directly related. We'll keep on eye on this situation anyway.

Hello!

Thank you for the kind words.

Can you please send us the Host log via a support ticket. You can find the log files in C:\Program Files\Remote Utilities - Host\Logs folder.

Hello Asql,

Well, we didn't notice any anomalies when testing the mobile version on Android 4.4.4 although it was not OnePlus One. Unfortunately, we cannot test the program on each and every available Android device, there are so many of them.   :o

As for resizing, have you tried finger pinch?

Hello Roger,

Thank you for your message. I moved the topic to the antivirus related issues forum as it belongs here.

Does the program in question have any exceptions list where you could add the installation path of Remote Utilities to exclude it from malware scans?

Hello,

Thank you for your message.

What device and Android version you use?

BTW, we'll include a short instruction/guide in the mobile client itself in one of the nearest updates.

I'm trying the long tap as described to perform a right click, but to me it does not seem to work..

any hint?

TIA

Hello,

Did you upgrade the android version to the latest one? Also, please check that your Andorid system meets the system requirements on this page.