Conrad Sallian's community posts

Hello Larry,

Thank you for your message.

This is how notification now works in Remote Utilities starting version 6.6. There is more information about it in this blog post.

The buttons are not clickable remotely. Only the remote user sitting at the remote PC can click OK and close the message. This is a protection mechanism against rogue/hidden install and use.

By the way, this message only appears if "Generate ID" option was selected during MSI Configuration. If this option is not selected, then no message is shown.  

Hope that helps.

Hello Riki,

Thank you for your message.

No, there is no limitation as to Windows XP support, any service pack. Regarding the Internet speed - although the more the better, there are still no specific limits because remote connection should work fast even on slower Internet speeds.

As an improvement, it would be nice to have a button at the bottom of the Agent to 'Disconnect + Close', because if you try to close on the Agent's window cross this one gets close but Viewer receive a message about retrying connection.

You can close the Agent using the regular Close button at the top right corner.

On the other hand, if you close the connection on Viewer's connection cross, the connection is closed but Agent don't close.

The Agent doesn't necessarily have to close if you close the connection on the Viewer side.

Hello,

Thank you for your message. Please, update the Host to 6.6.0.3.

Hello Alim,

Thank you for your  message.

What antivirus software do you have on your Agent/Host PC?

Hello Michael,

Yes, we have been reported about this today and we already contacted Microsoft. Hopefully, this issue will be fixed soon.

Hi Mishael,

Strange, as the vanilla installer never alters any existing settings. That's why it is recommended to use it for update if one doesn't need to update any Host settings together with program update.

Is there any chance to get the Host log files from one of those Hosts you can't connect to?

Hi Eric,

Just responded to you via tickets as well. Let me, again, apologize for antivirus software companies and their general inability to distinguish between good and bad software. We hope this issue will be resolved soon.

Hello Mishael,

Did you use a custom installer for upgrade or our vanilla installer from the site? If it was custom, could you answer if you selected the "Generate ID" check box on the 3rd step?

Hello Jim,

Perhaps there is a bug indeed but we are going to re-work the mobile version soon anyway.

Hello Mishael,

Did it happen after you upgraded the Hosts? From which version did you upgrade?