Matthew Hardman's community posts

Hi All,

So we are going to be using remote utilities for a POS based project we are about to launch, however we have noticed that if a user manages to get the IP address for the remote utilities relay server and they know the port, the can directly just connect straight through. Is there anyway to prevent this or put a password on the relay server for when a user wants to connect otherwise this could surely be a security breach?

Hi Conrad,

Thank you for the continued support. Another quick question on another issue I am now having, I am re-installing the tills with the new MSI configurator one. However on the machines which have had remote utilities installed before, I am not receiving any emails which which tell me the encrypted password key?

Is there a folder / file I have to delete when un-installing the old remote utilities in order to get the software to email me when I have  installed the new MSI configurated one?

Thanks again

*Update* I fixed this issue by enabling another option in the MSI configurator..

Hi Conrad,

Thank you for your response. I can confirm this has solved our issue which I am very happy to say!

Another issue we have is that after the software has installed and remote utilities is running, a little dialog box in the corner of the screen saying "Remote utilities has been installed. This can be used to remote access to your computer etc" but when i click on either "Ok" or "Tell me more" the window will not go away?

Anyway round this?

Matthew

Conrad wrote:

Hi James,

Starting version 6.5 an Internet-ID code is unique for each PC. It is always the same. For backward compatibility, if you upgrade older Hosts to the new version their Internet ID is not changed so that you can still connect to them using the old ID. However, once you manually change the ID on those Hosts it will change to a new value and will stick to that value from then on.

BTW, let me explain what happened in the situation described by the initial post in this thread. We resolved this through the tickets and the problem was the machines were cloned  after  the ID was generated. The Internet ID code is stored in the Host settings in Windows registry. If you install the Host, then generate the Internet ID and then clone the machine, of course you clone everything including the Internet ID code.

So the proper way to do that is to clone the machine after you install the Host but before you generate the ID. In other words,the ID should be generated once the machine is deployed.

Let me know if you have other questions.

Hi Conrad,

Sorry I know this is an old thread but this is a similar issue as to what I am having but different. Okay so I will be deploying till systems which run windows into shops but they wont be setup by me, so I wont be able to click on get new ID.

My question is: If i make an image and clone the machine, the machine has the same ID, however, if I do what you do so clone it before clicking on get new internet ID, is there a way I can set the software to automatically get an internet ID and turn on the internet server without me having to do it manually? Even if its using a script or something?