I wonder if it is possible to connect to Agent, which starts inside active RDP. For example: on a costumer's office computer, the Agent starts normally and I can connect with RutViewer to the user's desktop.
Now, now for pandemic reasons, the customer works from home and is connected to his office computer with RDP.
When he starts (inside his RDP session) the Agent in his usual way, I can connect with viewer, but my screen is black and I can't do anything.
I understand I can connect one level before - to his home computer and then enter with him to the RDP session, but for some reasons I don't want to connect to his home computer and accessing his home desktop.
Could you please clarify, how did you upd ate the Agent? Did you download the vanilla Agent or build a custom Agent package using the MSI Configurator ? If you built a custom Agent, then could you please clarify what settings did you se t at Step 3 of the configuration? Please double check, that the Generate a new Internet-ID code wasn't selected. A screenshot of the Internet-ID tab of the configurator would be helpful.
Please let us know if the problem persists.
Hello Polina, Thank you for your reply.
I built a custom Agent package with MSI Configurator and I don't use public RU server, but the one I installed on my network (the latest version).
So - I do this in step 3:
but it always generates a new Internet ID, when I first start the new version of the Agent.
I was making some test how version upgrade (to the latest version 18.104.22.168,) will affect my work with clients. Host Upgrade (installed as a service) - seems to work correctly if I use Remote Install procedure and MSI package that I prepared before for the new version.
But when I change the version of the Agent (exe file) I expected the Internet ID number on the client computer side will remain the same as it was, but it changed, although I don't see any reason for this behavior.
Is it possible somehow to keep the Internet ID as it was before the new version of the Agent?
Oh, this sounds really good if copy/paste files is in your future roadmap, because it would be really nice in lot of circumstances to do such an action directly without using File Transfer mode.
On the other hand - I think it would be even more handy if we can copy files between host and viewer directly from command line as it is possible with Microsoft Remote desktop. For example: a command like
is there really a useful option, and I can use it even in a .BAT procedures.
I understand it can't be done in the same way, because Microsoft put this option in their own OS, but you could perhaps make a command line program, let's say a kind of "RUcopy.exe" which could be then used in the same way as a windows "copy" instead and with similiar parameters.