Alan Eidson's community posts

So I too, just learned of this today...Feb 14th... and no, I as well, never received an email alerting of this change.  The two host computers that I have been using RU on are 1200 miles away, so physically upgrading the software is problematic so say the least.  
Why such the hard line on this date for remotely upgrading hosts?

I understand trying to make a buck, but what about this promise:  https://www.remoteutilities.com/buy/upgrade-form.php

"If you you do not want to upgrade to version 7, you can keep using your existing version 6.x.x.x product and key forever. Your license key will not expire."

I suppose that I can theoretically still use it, but it can't do anything.... Is that what is being said now?

Recently I have the need to remote to an older host running 6.3.0.6. using internet-ID to the default ID server server.rutils.com.    The host....any host running this version, cannot connect.  I keep a 6.3.0.6 viewer just for this location.  I reinstalled my local test host with 6.3.0.6 and cannot connect with it as well.  

Logs show "Connection to "" failed.  Mode: <Authorization>"

Has RU killed version 6 connectivity?

The network admin had indeed blocked the ports....well, the entire ip address of RU intermediary server because the isp where RU hosts that server is known for hosting many malicious sites.  So consequently, that ip is on a black list.  

However, after removing the block, my issue remains.  

19-04-2016__09:44:28__557 Connection #355342. Connection to "Airboat". Mode: <Authorization>. Connecting...
19-04-2016__09:44:28__557 InetConnection #355342. Internet connection to Airboat (server.rutils.com:5656).
19-04-2016__09:44:28__745 InetConnection #355342. Method "Connect" - OK. Airboat connected to ID server: server.rutils.com.
19-04-2016__09:44:30__870 Connection #355342. Connection to "Airboat" failed. Mode: <Authorization>.
19-04-2016__09:44:30__870 Context #355342 removed. Mode: <Authorization>.

I will once again have staff at the remote location uninstall and reinstall the host app.

I wish that RU would change isp

Hello,

Host and Viewer ver 6.3.0.6.  Win7 Host / Viewer     Internet ID     5 Hosts

I have been able to connect using Internet ID up until a little after 2/5/16 and then none of the hosts are accessible.  I tested with my local host machine and I couldn't connect as well.  After reinstalling the host on the local test machine, I was able to connect.  I have had the staff at the remote site reinstall the Host app on one of the Host computers, but I still have no access.  This has ticked on for some time now mainly because of their availability and now i need to do maint. on the hosts.   I have affirmed that the remote host machines do have internet access and I am awaiting information fr om the network administrators to determine if any ports are blocked on the VLAN wh ere the host machines reside.  

In the meantime, the Event log gives me;

14-04-2016__18:25:37__902 Connection #807377. Connection to "my internet id". Mode: <Authorization>. Connecting...
14-04-2016__18:25:37__902 InetConnection #807377. Internet connection to "my connection name" (server.rutils.com:5656).
14-04-2016__18:25:38__027 InetConnection #807377. Method "Connect" - OK. "my connection name" connected to ID server: server.rutils.com.
14-04-2016__18:25:38__886 Connection #807377. Connection to "my internet id" failed. Mode: <Authorization>.
14-04-2016__18:25:38__886 Context #807377 removed. Mode: <Authorization>.

Has RU made wide sweeping changes that would affect all of my hosts?