Mahtab Hussain's community posts

Pauline, I appreciate the quick reply.

Yes, Pauline, when the remote host system doesn't use restart or shutdown mode but instead constantly hibernates for more than two or three days, the screen recording process overwrites the previous day's screen recordings.

Restarting the Remote Utility host service also resolves this problem.

The Remote Utility Employee wishes you a good day:

This is Mahtab. To increase the allowed number of connected devices, I purchased a license for Remote Utility, which was a wise decision.

However, I have noticed an issue with the Remote Utility Screen Recording feature for at least a week. Let me lay out the entire scenario.
On one system, I've enabled screen recording and installed the most recent version of Remote Utility Host (7.1.7.0). Each day, the user completes their tasks and then hibernates the system. But after using hibernations for more than three days straight, the screen recorder begins using the previous recording file instead of creating a new one for the current day .
The next day's time and date are displayed by the Window 10 Calendar and the screen recorder reuses the previous day's recording file rather than creating a new one.

When the user restarts or shuts down the system, the problem is resolved.