I recently updated my Google Pixel 4a to Android 11 and see that the RU Android app now immediately closes upon launch. I tried force stopping, clearing cache, clearing user data and uninstalling/reinstalling.
It shows the logo momentarily and then immediately returns to the home screen.
Just wanted to open the discussion in case you were not aware or if there is something I can try for you!
Unfortunately, we couldn't reproduce the issue yet. However, we will test it more extensively to see if the issue only manifests itself in certain conditions or if it's a common issue affecting devices after updating to Android 11. Sorry for the inconvenience.
We will get back to you as soon as there are any updates on the issue.
Thanks, Polina! Let me know if there's any further info you need from my side:
Here are more details on the device: Android Version: 11 Android security update: September 5, 2020 Google Play system update: September 1, 2020 Baseband version: g7150-00018-200701-B-6643937 Kernel version: 4.14.170-g501c771385ff-ab6716795 #1 Tue Jul 28 22:05:21 UTC 2020 Build number: RP1A.200720.011
As I mentioned, this is a Google Pixel 4a. The phone is less than a month old. Admittedly, I did not try the RU app prior to allowing the phone to update from Android 10 so I cannot say if it's something specific to the hardware or the Android version.
Happy to perform any experiments that you would like!
Yes, perhaps the issue might only be specific to the Google Pixel devices as we couldn't reproduce the issue yet. However, we'll continue to further test this. I'll get back to you once there are any updates on the issue or in case if our developers request some additional information.
I just got an update from our development department - we will additionally test this on a newer version of the mobile Viewer to see if the issue persists there and if yes, will try to implement a fix for this. This might take some time, but we'll try to fix the issue as soon as possible.
I'll keep you updated on the issue and let you know once there are any updates on this.