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Problems with right mouse click

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Jim Cain, User (Posts: 4)

Dec 28, 2015 11:09:31 pm EST

Support level: Basic

It is common for me to need to copy and paste and item in Word or other Windows applications. I can use the IOS finger options to highlight the text via drag but when you tap and hold for the right mouse click option, the pop up screen opens and then closes right away not giving enough time to actually copy the highlighted text.

I also use [censored] and [censored] and they seem to have developed a little better regarding this issue. [censored] has a small mouse button you can touch to toggle between left and right mouse clicks. [censored] uses a similar tap/hold system as yours but if you hover the pointer close to the highlighted text and then tap/hold, the right mouse pop up opens and stays open so you can move the pointer and sel ect an option fr om the box.

Anybody else have this issue or possibly a technique to be able to copy and paste? (I tried CRTL C then CTRL V. No luck either)

Thanks

Conrad Sallian, Support (Posts: 2450)

Dec 29, 2015 11:00:00 am EST

Hello Jim,

Thank you for your message.

Just tried to use this gesture on an iPhone 5s with iOS 9.2 installed, all works as it should. Here's the sequence:

1. Highlight the text that you want to copy.
2. Long tap on the text until the menu appears.

Let me know if that works out for you. If it doesn't , then please let me know what OS and application is on the remote side (i.e. on the Host PC).

Jim Cain, User (Posts: 4)

Dec 29, 2015 11:58:08 am EST

Support level: Basic

Thank you Conrad for the very quick reply.

I tried your method but it still did not work for me. Here is a link to a video showing you what I am experiencing: https://youtu.be/_qUwYLAGnCU

I am using an Iphone 6 with 9.2 iOS. I am connecting to both Windows 10 and Windows 7 machines at this point and using Microsoft Word 2007 and 2010.

Thank you again!

Conrad Sallian, Support (Posts: 2450)

Dec 29, 2015 12:15:19 pm EST

Hi Jim,

Thank you for taking the time to record this video. Is it possible that I connect to your PC and test it from our iOS devices here? We could test both iPhone and iPad.

If yes, please contact me using the email address support[at]remote-utilities.com and send connection credentials - ID and password.

Looking forward to your reply.

Jim Cain, User (Posts: 4)

Dec 29, 2015 1:03:52 pm EST

Support level: Basic

Conrad,

Email sent. Can I get in idea of when you will be accessing my computer?

Thanks.

Conrad Sallian, Support (Posts: 2450)

Dec 29, 2015 1:29:13 pm EST

Ok, I'm connecting.

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