Community

Viewer v6.5.0.8 gets detected as a trojon

Links used in this discussion

Ashley Griffin, User (Posts: 61)

Feb 08, 2017 2:13:44 pm EST

Hi

Windows 7 64bit, when i run the viewer and Security Essentials does a scan (of the running process), it detects the viewer.exe as a Trojan virus (Trojan:Win32/Rundas!plock)

I assume (and hope) this is incorrect?

Conrad, Support (Posts: 2318)

Feb 08, 2017 2:43:54 pm EST

Hello Ashley,

Yes, we are aware of that. It was reported in this thread and some tickets. We are in conversation with Microsoft - they are responsive but looks like the issue is back after yesterday's successful attempt to eliminate it.

We'll keep trying to make Microsoft resolve this asap. Sorry for any inconvenience.

Ashley Griffin, User (Posts: 61)

Feb 08, 2017 3:45:59 pm EST

Support level: Basic

Thanks, i assumed it would be something like that, thought i would bring it up though...

Submit a reply

^* Website time zone: America/New_York (UTC -4)