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RUT Download Failure

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john kumpf, User (Posts: 70)

Jun 30, 2015 8:21:29 pm EDT

One workaround is to zip the file with encryption with a password as i explain in a related post in this forum here:
https://www.remoteutilities.com/support/forums/messages/forum5/message2096/403-another-workaround-for-downloading-agent.exe-in-firefox-which-results-in_-blocked_-may-contain-a-virus-or-spyware#message2096

Conrad Sallian, Support (Posts: 2923)

Jul 01, 2015 1:29:37 pm EDT

Hello John,

Thank you for the detailed workaround. However, we need to resolve the cause, not the effect :) And we are doing this currently, by contacting Symantec and Google.

Symantec has already responded that they fixed the false positive and the results will take effect within 24 hours.

john kumpf, User (Posts: 70)

Jul 01, 2015 5:43:02 pm EDT

Support level: Free or trial

conrad, pm me.

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