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Increase session timeout on Community Forums

Alan Halls, User (Posts: 19)

Aug 21, 2019 5:28:22 pm EDT

Often I come and start working on a topic and then get pulled away by something at work for a few minutes. Then I come back and finish my post only to find that my session has timed out, and the text of the post is lost. Chances are I don't type it again unless desperate.

It seems the timeout is around 5-10 minutes. I am not sure if there is a need for higher security here on the community forums than I experience at the banking websites, but a longer timeout would be nice.

Polina, Support (Posts: 1222)

Aug 22, 2019 9:21:49 am EDT

Hello Alan,

Thank you for your message.

Could you please try enabling the Remember me on this computer checkbox when you log into the forum. This will allow you to stay logged in.
Increase session timeout on Community Forums - 22 Aug 2019 09:20:51

Hope that helps.

Alan Halls, User (Posts: 19)

Aug 22, 2019 9:27:11 am EDT

When I log in, I use the Google link under "Or log in using a social account". I can try checking the box next time I log in, but visually the checkbox doesn't belong to the social account logins.

I tried going into edit my forum account to set a password so I could log in using the boxes you pictured. Since I created my account by using the social login, it doesn't seem I am able to log in any other way. I tried using both my user name and my email address along with the new password I set. When logging in that way, I get "Incorrect login or password"

If I try resetting my password using the "Forgot Password" tool, I get "User profile was not found"
Edited:Alan Halls - Aug 22, 2019 9:34:41 am EDT

Conrad Sallian, Support (Posts: 2616)

Aug 22, 2019 4:26:40 pm EDT

Hi Alan,

I switched your account from using social authorization to using internal (site) authorization. Please, try entering your login and password again as you did earlier. This time it should work. If it doesn't , please let me know.


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