Community

Show screen to agent

Anders Winther, User (Posts: 1)

Nov 30, 2018 5:22:39 am EST

Support level: Free or trial
Please add to your wish list the posibility to show your own screen to the agent.

Like teamviewers "Switch sides with partners"

Conrad Sallian, Support (Posts: 2560)

Nov 30, 2018 2:55:03 pm EST

Hello Anders,

Thank you for your suggestion. We will add this to our wish list.

Mike Quigley, User (Posts: 3)

Aug 25, 2019 10:50:33 am EDT

Support level: Free or trial
Hi folks,
has there been any progress on this feature of "Switching sides".
I too would like the facility to permit the host being supported by me, to access my machine at times during the support session.

Thanks,
Mike

Polina Krasnoborceva, Support (Posts: 1012)

Aug 26, 2019 1:33:30 pm EDT

Hello Mike,

Thank you for your message.

We plan to implement this feature at some point in the future but, unfortunately, I cannot give you any ETA.

Please let me know if you have more questions.

artsoft, User (Posts: 1)

Feb 05, 2020 10:51:21 am EST

Support level: Free or trial
hi,

we are thinking to use remote utilities, but this feature is a need. without it, we need to keep using another app... and so there is no interest to switch to remote utilities for now.

If you have an ETA it would be really great !

Polina Krasnoborceva, Support (Posts: 1012)

Feb 05, 2020 4:07:43 pm EST

Hello,

Thank you for your message.

Unfortunately, we might not be able to implement the feature this year. Sorry for the inconvenience.

Please feel free to contact us if you have any other questions.

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