Community

Run Only Agent - Not add to Viewer Address Book

Keith Graber, User (Posts: 2)

Mar 16, 2018 3:51:43 pm EDT

Is there a way of access a Run Only Agent without having the Agent added to my Address Book in Viewer?

For example, I've a remote user that I helped, and will only help one time, that is now in my Address book after I finished the session (I used the "Add connection.." to connect to the remote PC).

Is there a way of connecting that doesn't involve added an entry to the address book? (I probably missed it in the documentation).

Thanks!

Viewer v6.8.0.1
Host v6.8.0.1
Host and Viewer both running Windows 10

Conrad, Support (Posts: 2926)

Mar 16, 2018 4:06:20 pm EDT

Hello Keith,

Thank you for your post.

Unfortunately, no :) So far whenever you connect to a remote PC at least once (regardless Agent or Host) a corresponding address book record is created.

I can add this as a suggestion to our wishlist though.

Keith Graber, User (Posts: 2)

Mar 19, 2018 9:43:27 am EDT

Support level: Pro

Thanks for the reply

Submit a reply

^* Website time zone: America/New_York (UTC -4)