Community

Dropdown boxes not opening

Links used in this discussion

Michael katz, User (Posts: 2)

Feb 22, 2017 6:17:00 pm EST

I am using version 6.5.0.8. Client machine is Windows 10. Host machine is Windows 7 Professional 64-bit.

I am having issues with drop down boxes. When I click the arrow they drop down on the host machine, even though nothing happens on the client machine.

Thanks,
Michael

Benny Tucker, User (Posts: 27)

Feb 22, 2017 7:43:23 pm EST

Support level: Free or trial

Try this and see if it helps.
Using viewer on client machine, select host machine and right click. Select the properties at bottom of list. In properties window, select "Additional Properties" on left side. Make sure "Capture alpha-blending windows" is checked. Hope this helps...

Conrad, Support (Posts: 2923)

Feb 22, 2017 7:56:11 pm EST

Hello Michael,

Yes, you need to enable "Capture alpha blending windows". Please, refer to this article.

Thank you, Benny, for your answer.

Michael katz, User (Posts: 2)

Feb 23, 2017 1:48:02 am EST

Support level: Free or trial

Thanks guys. It did the trick.

I did try searching, but I used Drop Down as the search criteria.instead of "Windows" and/or "Menus"

Your quick response was a refreshing boost.

Michael

Submit a reply

^* Website time zone: America/New_York (UTC -4)