Yes, this is the first time I've used your product so I downloaded it from your download page. I'm using the Host and portable viewer tool and my dad was using the viewer that came packaged with the full install. When we look at the same computer, we see physical drives, virtual drives but no network drives. There should be two of them, they are mapped using Windows Explorer so they have drive letters.
I rebooted the host machine once to make sure the remit utilities program was runnin but still no joy. The Remote Desktop loads, the file transfer app loads but it doesn't see these extra drives.
When I open a terminal window I am not able to change to the mapped drive either.