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Blank the host's screen = no local thumbnails?

Ashley Griffin, User (Posts: 61)

Jan 08, 2017 11:04:00 pm EST

Support level: Free or trial
version (running private server)

When Blank the host's screen is enabled, it appear the thumbnail in the viewer is black....  technically a bug?

Remote access works fine...

Ive also put a request in the features request around about this...

Many Thanks
Edited:Ashley Griffin - Jan 08, 2017 11:08:01 pm EST

Conrad, Support (Posts: 2495)

Jan 09, 2017 5:27:53 pm EST

Hello Ashley,

Thank you for your post.

Could be a bug. We'll check it out. What is the operating system on the remote and local PCs?

Ashley Griffin, User (Posts: 61)

Jan 09, 2017 6:30:13 pm EST

Support level: Free or trial
Windows 7 Pro 64bit

Conrad, Support (Posts: 2495)

Jan 10, 2017 10:17:30 am EST

Hi Ashley,

This is a side effect, unfortunately. And it only manifests itself when Windows 7 and older is used. Starting Windows 8 and higher a new monitor driver is used and hence no such effect.

Let me know if you have other questions.

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