Firstly, I have to say that I love this product a lot: Easy-to-use and very effective.
Yet, I found that there was an issue capturing sound in that sound from my remote computer never played. I know a similar question has been raised and I hope some general guidance can be provided here on resolving that.
Thanks for the kind words :) Please, let us know what operating system is used on the local and remote PCs. Also, are you trying to capture the sound from the sound card (say, music being played on the remote PC) or the microphone's input?