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Windows not showing

Michael Lewis, User (Posts: 32)

Mar 26, 2015 9:39:48 pm EDT

When you connect to a machine and run a program, it can sometimes pop a windows asking for Y/N or some user input, but I can't see that windows when viewing remote. It appears the program is locked-up but really it's just waiting for input. Have you seen this before and if so, how do you work around it?

Conrad Sallian, Support (Posts: 2938)

Mar 27, 2015 7:55:08 am EDT

Hello Michael,

You probably should enable the "Capture alpha-blending windows" in the connection properties. Right-click on the connection in your address book, click Properties -> Additional properties and tick the "Capture alpha-blending windows" check box.

Alpha-blending windows are semi-transparent windows and menus.

Hope that helps.

Michael Lewis, User (Posts: 32)

Mar 27, 2015 10:13:50 am EDT

Support level: Free or trial

Thanks Conrad, that worked perfectly.

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