I'm encountering a slight issue that seems to be occuring at 'any' time during a remote session. The mouse moves around the screen and so forth - that parts OK... but when the mouse is clicked on an icon or a window header, it doesn't appear to set focus to the selected icon or window.
There have been times when it worked (the mouse clicks) for quite a while then simply stopped working/responding. And there have been times when I logged onto the remote machine and it didn't work from the instant of gaining full access.
I have noticed however, that if I simply move the mouse on the remote machine, when I go back to my primary computer - the mouse clicks, etc work again for a while... but eventually the mouse once again stops setting focus and hence one cannot double-click (or single click) an icon or move a window (of close one) anymore.
Otherwise it appears that everything has been configured properly as I can perform file transfers, chat sessions and so forth.
Hopefully the 'clue' about "simply having to move the mouse a little on the remote computer" seems to 'fix' the issue - temporarily at least.
Thanks for the kind words. :) We will add knowledge base articles that describe issues with other software, especially popular programs, like TuneUp Utilities. People must know that sometimes it's a third-party application that blocks normal operation of RUT.
na na wrote:
Hi Quick question, how was this resolved? Uninstalling the third party software?
It can be uninstalling, but it also can be tweaking its settings (if possible). For example, if antivirus software get into the way of how Remote Utilities works, you can add RUT installation folders as exceptions to the antivirus program.