Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

[resolved] Slight issue in remote session

Martin Hamilton, User (Posts: 3)

Sep 27, 2011 5:57:00 pm EDT

Thank you for pin-pointing the issue that I reported (caused by a third party product) and sorting it out.  Your support is rare indeed these days!

I really appreciated the assistance you provided.  This is a great product and I can only see it getting better and better with time.

[resolved] Slight issue in remote session

Martin Hamilton, User (Posts: 3)

Sep 25, 2011 8:44:07 am EDT

Thank you for your quick reply.

Primary computer: Windows 7 Ultimate x64
Server: Windows Server 2008 Standard R2
Client computer: Windows 7 Professional x86
Home Server: Windows Home Server 2011 x64

If you'd like, you can contact me on my personal email address and we can set up a remote session - using your product of course ;)

This would give you an opportunity to experience it and hopefully pinpoint the issue.

[resolved] Slight issue in remote session

Martin Hamilton, User (Posts: 3)

Sep 25, 2011 8:31:37 am EDT

I'm encountering a slight issue that seems to be occuring at 'any' time during a remote session.  The mouse moves around the screen and so forth - that parts OK... but when the mouse is clicked on an icon or a window header, it doesn't appear to set focus to the selected icon or window.

There have been times when it worked (the mouse clicks) for quite a while then simply stopped working/responding.  And there have been times when I logged onto the remote machine and it didn't work from the instant of gaining full access.

I have noticed however, that if I simply move the mouse on the remote machine, when I go back to my primary computer - the mouse clicks, etc work again for a while... but eventually the mouse once again stops setting focus and hence one cannot double-click (or single click) an icon or move a window (of close one) anymore.

Otherwise it appears that everything has been configured properly as I can perform file transfers, chat sessions and so forth.

Hopefully the 'clue' about "simply having to move the mouse a little on the remote computer" seems to 'fix' the issue - temporarily at least.

Any assistance with this would be appreciated.
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