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no, or small, desktop display of host laptop, if laptop lid closed
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Keith Kleinstick,
User (Posts: 2)
Dec 12, 2024 1:31:06 am EST
Support level: Free or trial
I'm Using the latest version of RU, (virgin installation) installed on Win11 Pro pc's, both host and viewer.
If I try and connect to the host laptop, with its lid closed, it endlessly tries to connect but never does.
If I try and connect using RDP (Remote Desktop is enabled on host) and select Full Control, It tries to connect endlessly, at 1920x1080, but never does
If I try and connect (dbl click online icon) using RDP and the lid closed it will connect and show the host desktop but only about 1/2 size instead of the 1920x1080 it should be.
How can I connect to the host's lid closed laptop and display the host laptop desktop, at 1920x1080 on the viewer, without it endlessly trying to connect?
If I try and connect to the host laptop, with its lid closed, it endlessly tries to connect but never does.
If I try and connect using RDP (Remote Desktop is enabled on host) and select Full Control, It tries to connect endlessly, at 1920x1080, but never does
If I try and connect (dbl click online icon) using RDP and the lid closed it will connect and show the host desktop but only about 1/2 size instead of the 1920x1080 it should be.
How can I connect to the host's lid closed laptop and display the host laptop desktop, at 1920x1080 on the viewer, without it endlessly trying to connect?
Hello Keith,
Thank you for your message.
Have you already tried enabling the Use legacy capture mode feature to see if it helps to resolve the issue? If you haven’t done so yet, please try enabling it following this guide and see if this helps with the issue.
Let us know if this works for you or if the issue persists.
Thank you for your message.
Have you already tried enabling the Use legacy capture mode feature to see if it helps to resolve the issue? If you haven’t done so yet, please try enabling it following this guide and see if this helps with the issue.
Let us know if this works for you or if the issue persists.
Keith Kleinstick,
User (Posts: 2)
Dec 13, 2024 6:19:54 pm EST
Support level: Free or trial
Thank you Pauline,
Unfortunately the Legacy Capture Mode did not work.
However, I found a way.
Log in per normal with the RDC option. That'll get you connected with the default 1024x768 scrn. Then right click on the host PC icon and select Properties/RDP/Configure. There you can change the res under the Display tab. There's a scrn res slider that can go to1920x1080, or full scrn all the way to the right. Click Connect at the bottom, and it will reconnect at the new resolution.
I couldn't get it to work any other way.
Unfortunately the Legacy Capture Mode did not work.
However, I found a way.
Log in per normal with the RDC option. That'll get you connected with the default 1024x768 scrn. Then right click on the host PC icon and select Properties/RDP/Configure. There you can change the res under the Display tab. There's a scrn res slider that can go to1920x1080, or full scrn all the way to the right. Click Connect at the bottom, and it will reconnect at the new resolution.
I couldn't get it to work any other way.
Hi Keith,
I’m glad to hear you were able to find a workaround and it works for you now!
You can also save the configuration settings for your RDP connection - you just need to close the RDP window after applying changes (instead of clicking Connect and click Save in the connection properties window - this should save the setting for the next time you initiate the connection.
Hope that helps.
I’m glad to hear you were able to find a workaround and it works for you now!
You can also save the configuration settings for your RDP connection - you just need to close the RDP window after applying changes (instead of clicking Connect and click Save in the connection properties window - this should save the setting for the next time you initiate the connection.
Hope that helps.
john kumpf,
User (Posts: 94)
Nov 07, 2025 7:25:20 pm EST
Support level: Starter
I had this problem yesterday on a laptop. Windows 10.
I had set the "Lid closed" setting to "Do Nothing". So the display is up. I can access it via Netbios (network shares).
In remote utilities, preview thumbnails work. The terminal (I tested powershell) is up. The remote registry works.
It would be nice to be able to use one of these working methods to be able to set "Use legacy capture mode". I did find a rut registry parameters value but it is in binary and long. But I bet there's a way to set it in there.
I could even use rut terminal to restart the host if I needed to.
But, today, when the lid was up, I did use the rut GUI to set "Use legacy capture mode" on. So again tonight, when the lid was down, I COULD indeed use the rut remote display and interact with the desktop.
Unfortunately, the w10 settings app graphically malfunctioned. When I returned to the "Home" page of the w10 settings app, what was displayed was some of the previous page superimposed/overlayed onto the settings home page. IOW it looked jumbled/scrambled. I do have "capture alpha-blending windows" on already.
I could not get RDP to work, either locally from my rut viewer, or remotely from another PC on the same local subnet (which I was accessing with rut). I did use rut terminal to the closed-lid laptop to set the RDP registry settings, and they seemed to work. But RDP sill didnt work. This laptop has two (2) IP static addresses because of a medical device attached that requires a specific static IP address. Maybe that's why RDP does not work.
I had set the "Lid closed" setting to "Do Nothing". So the display is up. I can access it via Netbios (network shares).
In remote utilities, preview thumbnails work. The terminal (I tested powershell) is up. The remote registry works.
It would be nice to be able to use one of these working methods to be able to set "Use legacy capture mode". I did find a rut registry parameters value but it is in binary and long. But I bet there's a way to set it in there.
I could even use rut terminal to restart the host if I needed to.
But, today, when the lid was up, I did use the rut GUI to set "Use legacy capture mode" on. So again tonight, when the lid was down, I COULD indeed use the rut remote display and interact with the desktop.
Unfortunately, the w10 settings app graphically malfunctioned. When I returned to the "Home" page of the w10 settings app, what was displayed was some of the previous page superimposed/overlayed onto the settings home page. IOW it looked jumbled/scrambled. I do have "capture alpha-blending windows" on already.
I could not get RDP to work, either locally from my rut viewer, or remotely from another PC on the same local subnet (which I was accessing with rut). I did use rut terminal to the closed-lid laptop to set the RDP registry settings, and they seemed to work. But RDP sill didnt work. This laptop has two (2) IP static addresses because of a medical device attached that requires a specific static IP address. Maybe that's why RDP does not work.
Hello John,
Thank you for your message.
Could you please clarify if you mean enabling the Use legacy capture mode option on the Host machine remotely? If this is the case, you can try using the Remote Settings feature which allows you to change any of the Host settings from your Viewer computer.
If you mean something else, please let us know.
Thank you!
Thank you for your message.
Could you please clarify if you mean enabling the Use legacy capture mode option on the Host machine remotely? If this is the case, you can try using the Remote Settings feature which allows you to change any of the Host settings from your Viewer computer.
If you mean something else, please let us know.
Thank you!
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