Looking for a solution for remote work? See how Remote Utilities can help! (X) Dismiss

Community

Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

APPCRASH Error Msgbox

Mike G, User (Posts: 28)

Feb 20, 2014 2:53:16 pm EST

We have seen these on a few occasions - a windows error message box with the following details:

Problem signature:
 Problem Event Name: APPCRASH
 Application Name: rfusclient.exe
 Application Version: 5.6.0.5
 Application Timestamp: 52dfd179
 Fault Module Name: USER32.dll
 Fault Module Version: 6.0.6002.18881
 Fault Module Timestamp: 51da3e00
 Exception Code: c0000142
 Exception Offset: 0006f52f
 OS Version: 6.0.6002.2.2.0.305.9
 Locale ID: 2057
 Additional Information 1: 9d13
 Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
 Additional Information 3: 9d13
 Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8

W2K8, XP, Win7, no particular OS. Sometimes minimized when first connected.

Any ideas?

Conrad Sallian, Support (Posts: 2491)

Feb 21, 2014 3:23:19 am EST

Mike,

What antivirus software is installed? Try to do the following:

1. Add C:\Program Files\Remote Utilities - Host\* to the exception/exclusion list in your antivirus software.
2. Re-install the Host.
3. Reboot the remote PC.

Hope that helps.

* Website time zone: America/New_York (UTC -4)

This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.