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APPCRASH Error Msgbox

Mike G, User (Posts: 41)

Feb 20, 2014 2:53:16 pm EST

We have seen these on a few occasions - a windows error message box with the following details:

Problem signature:
Problem Event Name: APPCRASH
Application Name: rfusclient.exe
Application Version: 5.6.0.5
Application Timestamp: 52dfd179
Fault Module Name: USER32.dll
Fault Module Version: 6.0.6002.18881
Fault Module Timestamp: 51da3e00
Exception Code: c0000142
Exception Offset: 0006f52f
OS Version: 6.0.6002.2.2.0.305.9
Locale ID: 2057
Additional Information 1: 9d13
Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
Additional Information 3: 9d13
Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8

W2K8, XP, Win7, no particular OS. Sometimes minimized when first connected.

Any ideas?

Conrad Sallian, Support (Posts: 2926)

Feb 21, 2014 3:23:19 am EST

Mike,

What antivirus software is installed? Try to do the following:

1. Add C:\Program Files\Remote Utilities - Host\* to the exception/exclusion list in your antivirus software.
2. Re-install the Host.
3. Reboot the remote PC.

Hope that helps.

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