Looking for a solution for remote work? See how Remote Utilities can help! (X) Dismiss

Community

Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

Viewer Crash on Host Disconnect

David, User (Posts: 25)

Feb 20, 2014 11:03:52 am EST

For some reason the Viewer really doesn't like it when the host is abruptly disconnected from it. When I use the Viewer to connect to a host via Remote Desktop and then restart the host computer, the Viewer will somewhat cleanly close the RDP session and display a message stating that the connection was disconnected. However, when I'm in the full control connection mode (not using RDP) and I shutdown the host computer, the Viewer tends to lock up for a few seconds. This happened just now, but instead of just freezing for a few seconds it crashed the Viewer altogether.

Has this happened to anyone else?

Viewer is runnning on Windows Server 2008 R2 SP1.

Conrad Sallian, Support (Posts: 2488)

Feb 20, 2014 11:32:06 am EST

Hello David,

Thanks for the report. We'll look into it.

Conrad Sallian, Support (Posts: 2488)

Feb 20, 2014 11:54:20 am EST

David, was there any crash report?

David, User (Posts: 25)

Feb 20, 2014 4:21:41 pm EST

Unfortunately no. The application just became unresponsive so I had to terminate the process.

Conrad Sallian, Support (Posts: 2488)

Feb 21, 2014 3:25:47 am EST

The Full Control window should say " Connection was interrupted. Trying to reconnect in N seconds". Is that so?

* Website time zone: America/New_York (UTC -4)

This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.