Hello Dan,
Thank you for your message.
Could you please make sure that you're connecting to the remote Host machine in the
Full Control connection mode as described in
this tutorial and not in the
Terminal mode? Namely, please try switching to the
General tab on the Viewer's ribbon toolbar and see if you have
Full Control mode selected and not Terminal mode.
Alternatively, please try right-clicking on the remote connection and selecting
Full Control in the dropdown menu.
Hope that helps.