Dan Phillip's community posts


Not Able to Login to Host - Windows Prompt Screen Showing

Dan Phillip, User (Posts: 1)
Nov 10, 2021 8:59:43 am EST
Support level: Free or trial
I am using Version 7.0.2.0 to access a client's computer to monitor his POS system.  The connection was working and suddenly stopped working.  It first starting saying the computer was Off Line and I thought he had turned his computer off.  It was not off.  He played with it yesterday and now when I log in I can see his computer on my dashboard, but when I access it only shows me a black screen with Windows command prompt (see attached). At the top it says the name for his computer (that I setup on my computer) followed by "Terminal".  I think he has something set up wrong, but we have not been able to figure it out.  

Help is appreciated!