Community

Can only connect using Internet ID but not Direct Connection

Links used in this discussion

lim eng chau, User (Posts: 3)

Oct 09, 2020 10:10:06 pm EDT

Support level: Free or trial
Hi,

I can only connect using Interent ID but not Direct Connection.

lim eng chau, User (Posts: 3)

Oct 09, 2020 10:12:35 pm EDT

Support level: Free or trial

lim eng chau wrote:

Hi,

I can only connect using Internet ID but not Direct Connection. What could be the issue? I downloaded Beta version for both Viewer and Host. Also, what is the diifference between connection using Internet ID and Direct Connection?

Conrad Sallian, Support (Posts: 2560)

Oct 12, 2020 2:38:32 am EDT

Hello Lim,

Thank you for your message.

For direct connectivity you must make sure that the remote computer is directly accessible via IP address or DNS name. This is usually the case in local networks. Direct connection over the Internet is also possible - in this case you must create a port forwarding rule in router settings on the remote (Host) side.

Please, refer to these knowledge base articles for more information:

What is a direct connection?

How do I set up port forwarding for the Host?

Hope that helps.

* Website time zone: America/New_York (UTC -4)

This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.