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Cannot connect to host when Cisco AnyConnect Secure Mobility Client

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Steven Chris, User (Posts: 3)

Sep 07, 2020 11:16:21 am EDT

We have host v6.10.10 installed on windows 10. AnyConnect secure client is used to connect the office network.
Viewer v 6.10.10 is used to connect to the host. If i connect to host first and then connect to AnyConnect, Anyconnect fails to connect to the office network.
If ANyconnect is connected first, Viewer cannot connect to host.

Connection CANNOT be made to the host when the Anyconnect vpn is connected.

How can i connect to the host with Anyconnect secure client connected ??
Please advise

Pauline, Support (Posts: 2619)

Sep 07, 2020 5:26:46 pm EDT

Hello Steven,

Thank you for your message.

Could you please clarify if you use Direct connection or Internet-ID connection when connecting to the remote Host machine?

Please note that in case if there is a VPN connection between Viewer and Host you can connect via Direct connection using the VPN IP address of the remote Host. The Direct connection type does not require any intermediary (relay) servers and is suitable for isolated networks.
Here's a related Connecting over LAN tutorial that might be helpful in setting up a direct connection over VPN.

Hope that helps.

Steven Chris, User (Posts: 3)

Sep 08, 2020 1:30:48 am EDT

Support level: Free or trial

Hello Polina:
Thank you for your response.
I was using the Internet-ID Connection.

Based on your response, the below are the steps:
1. Connect to AnyConnect cisco vpn on the host machine.
2. Run the host agent.
3. Take the IP address from system tray. It shows 3 IP addresses starting with 10.X.X.X - 192.X.X.X - 169.X.X.X
4. Use the 192.X and connect with the viewer.

Both the viewer and host are NOT in the same LAN, So shouid i use 192.X.X.X ??

Please confirm if i have to do anything else.

Pauline, Support (Posts: 2619)

Sep 08, 2020 10:24:34 am EDT

Hello Steven,

Thank you for the clarification.

Both the viewer and host are NOT in the same LAN, So shouid i use 192.X.X.X ??

Since your Host and Viewer are located in different networks, but in the same VPN, you should use VPN IP address of the Host machine instead.
For more information on how to identify your VPN IP address please refer to the Cisco AnyConnect documentation here.

Hope that helps.

Steven Chris, User (Posts: 3)

Sep 08, 2020 4:20:29 pm EDT

Support level: Free or trial

Hello Polina:

Unfortunately, the viewer is not in the same VPN.
How would you connect to the HOST that is on VPN and viewer is NOT on the VPN ?

Pauline, Support (Posts: 2619)

Sep 08, 2020 6:26:50 pm EDT

Hello Steven,

Thank you for the clarification.

Could you please confirm if the following applies:
1. Your Host and Viewer are not on the same LAN/VPN and you use Internet-ID connection.
2. However, Internet-ID connection only works when AnyConnect VPN is disabled.
If this is the case, then this might be caused by AnyConnect software blocking access to our server for your remote Host.
Unfortunately, this seems to be a network administration/third-party software related issue. According to our Support Policy, we cannot assist you in resolving such issues. Please try referring to your network administrator and request them to whitelist id.remoteutilities.com.

Hope that helps.

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