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Help. Resolution keeps jumping can't use

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R C, User (Posts: 2)

Apr 20, 2020 4:57:15 am EDT

Hi, I've been using Remote Utilities for a while on different pc's. One of the pc's has become impossible to control remotely because it keeps jumping every second between 1024x768 'generic' monitor and 1680x1050 Lenovo monitor. There isn't enough time to click on anything before it jumps so it can't be controlled at all, just constant switching between resolutions. There is nobody that can physically get to this machine to alter anything, all I have is Remote Utilities and I need to be able to control this pc ASAP.
Viewer and Host are both on version 6.10.10.0
Thanks

Polina Krasnoborceva, Support (Posts: 958)

Apr 20, 2020 11:00:47 am EDT

Hello,

Thank you for your message.

Could you please clarify if the remote Host machine where the issue occurs has two monitors with different screen resolutions? If this is the case, then could you please clarify if you're able to switch remote monitors by clicking the Remote monitors button on the Toolbar in the Full Control window?

Looking forward to your reply.

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