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host blocked

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rafael silva, User (Posts: 4)

Oct 17, 2019 3:56:55 pm EDT

Support level: Free or trial
Good afternoon my hosts are appearing blocked after the update and I can not connect more what may have happened?

Polina Krasnoborceva, Support (Posts: 961)

Oct 17, 2019 5:11:35 pm EDT

Hello Rafael,

Thank you for your message.

Could you please clarify if you mean that you've updated your remote Hosts to the latest versions (6.10.10.0 as of this writing) and after you've performed the update, it's no longer possible to connect to these remote Hosts? If this is the case, please try referring to these troubleshooting articles before we proceed to further troubleshoot, as one of the solutions listed there might help in resolving the issue.
Refer to this article if you're using the Direct connection method: https://www.remoteutilities.com/support/kb/cannot-connect-using-direct-connection/
Refer to this one, if you're using the Internet-ID connection method: https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/

Please let me know if you've tried all the solutions and the issue still persists.

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