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Help with RU Server

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Aaron McVanner, User (Posts: 6)

Aug 23, 2019 12:51:16 pm EDT

Hello,
I am trying to move from  [censored] to Remote Utilities. I have setup an RU server, confirmed the port forwarding is working and have the RU server settings in a Host I'm trying to connect to. Granted, the host is in my internal network, but I'm still using my DNS address which is being routed properly.
The host is setup and connected using the custom RU server.  Host status is: Ready for connection.

The issue I'm running into is authentication.  I've spent hours reading the different knowledge base articles about proper setup and can't figure out the Authorization method.  I assume I want Custom server security which I establish at the server by setting up users/groups in the address book.

However, when I go to add the host to the viewer, the connection times out.  The viewer will briefly flash offline, then quickly switch to online.  I'm looking for some assistance on getting the Authorization method setup correctly.  

I have setup an "admin" user on the server and have authenticated the viewer to the custom RU server, however I can't establish a connection to the host when using the same permissions.

Server: Win10, v2.7.9.0 (2790)
Host: Win10, v6.10.10.0 (69110)
Viewer: Win10, v6.10.10.0

If I can get a little help getting this up and running, I'm happy to pay for a support license.  I just want to ensure I can successfully add clients to the custom RU server.

Thanks,
Aaron

Polina Krasnoborceva, Support (Posts: 374)

Aug 23, 2019 3:24:50 pm EDT

Hello Aaron,

Thank you for your message.

Could you please send us the log files from the Host and the Viewer? Here's how to locate the log files: Host logs and the Viewer logs.
You can send them to support@remoteutilities.com. Please do not publish the logs on the forum, they are considered personal information.

Looking forward to your reply.

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