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Re-connecting causes Windows App to Crash
Martin America,
User (Posts: 13)
Jul 28, 2019 5:53:30 pm EDT
Support level: Free or trial
I am using Windows 10-64 Professional Ver 1809 with Viewer version 6.10.10.0 to remote into a Windows 10-64 Enterprise LTSC machine with Host Ver 6.10.10.0.
I had a strange problem occur and I have not been able to figure it out. I connected and started the application, Waves LV1 on the host. It is a professional, 64 channel audio mixer used by international touring bands and sound companies. I was testing Remote Utility's ability to reconnect when interrupted by disconnecting and reconnecting the CAT5 cable. When I did so, the program running on the host would crash. The viewer and the host would continue to work just fine. I could restart the program but it would crash every time the signal was interrupted. Next, I tried just shutting down the connection the normal way and reconnecting. That also caused the LV1 program to crash every time. I spent a couple of hours disconnecting (the normal way) and reconnecting and trying to figure it out and I finally discovered that if I did not use Full-Screen Stretch Mode when I connected, it all works just fine! I can connect and disconnect at will. I can unplug the CAT5 Cable and reconnect just fine. I can even switch to stretch mode in the middle of a session and it all still works! I wanted to let you know and ask if this is a known issue. This is a great program. It is much better than anything else that I have tried and I have tried just about all of them. I have been documenting my steps with an LV1 User's Group in hopes that we can find a good solution. So far, your program has ticked all the boxes. Nice work!
I had a strange problem occur and I have not been able to figure it out. I connected and started the application, Waves LV1 on the host. It is a professional, 64 channel audio mixer used by international touring bands and sound companies. I was testing Remote Utility's ability to reconnect when interrupted by disconnecting and reconnecting the CAT5 cable. When I did so, the program running on the host would crash. The viewer and the host would continue to work just fine. I could restart the program but it would crash every time the signal was interrupted. Next, I tried just shutting down the connection the normal way and reconnecting. That also caused the LV1 program to crash every time. I spent a couple of hours disconnecting (the normal way) and reconnecting and trying to figure it out and I finally discovered that if I did not use Full-Screen Stretch Mode when I connected, it all works just fine! I can connect and disconnect at will. I can unplug the CAT5 Cable and reconnect just fine. I can even switch to stretch mode in the middle of a session and it all still works! I wanted to let you know and ask if this is a known issue. This is a great program. It is much better than anything else that I have tried and I have tried just about all of them. I have been documenting my steps with an LV1 User's Group in hopes that we can find a good solution. So far, your program has ticked all the boxes. Nice work!
Pauline,
Support (Posts: 2864)
Jul 29, 2019 9:11:38 am EDT
Hello Martin,
Thank you for your kind words!
I passed your report to our developers. We'll certainly take note of this and see what can be done to fix the issue.
Let me know if you have more questions.
Thank you for your kind words!
I passed your report to our developers. We'll certainly take note of this and see what can be done to fix the issue.
Let me know if you have more questions.
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