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Stripped Down Version

Martin America, User (Posts: 13)

Dec 09, 2019 9:22:42 am EST

Support level: Free or trial
Perfectly understandable. Thank you for the prompt reply.

Stripped Down Version

Martin America, User (Posts: 13)

Dec 07, 2019 3:17:17 pm EST

Support level: Free or trial
Have you ever thought about creating a stripped down version of RM? Something without sound, file transfer, etc? It would be really nice to have something small and light that creates as little traffic as possible and is simple enough not to cause any unforeseen problems on the host or client. Just the ability to view multiple monitors and, as a bonus, the ability to choose which network protocol to use. There is a real need in the professional audio business for such a product.

Turn Reconnect Feature Off?

Martin America, User (Posts: 13)

Aug 05, 2019 10:43:02 pm EDT

Support level: Free or trial
Thank you, Polina
These disconnects are part of our testing. We want to use your software to control a critical application/computer and we are purposely disconnecting and reconnecting the cable to simulate a failure. Disconnecting and reconnecting occasionally causes the application running on the host to crash. We will continue to test and make changes in order to make it as robust as possible.

Two Simultaneous Viewers on One Host

Martin America, User (Posts: 13)

Aug 04, 2019 6:47:31 pm EDT

Support level: Free or trial
Are multiple viewers supported on the same host? For example, I am remoting in from one machine and wirelessly remoting in from a Surface Pro Tablet. Would this cause any problems? Which license would be required for this setup on a private network?

Turn Reconnect Feature Off?

Martin America, User (Posts: 13)

Aug 04, 2019 6:43:00 pm EDT

Support level: Free or trial
Is there a way to turn the reconnect feature off?
Is there a way to set the amount of time between tries?

Re-connecting causes Windows App to Crash

Martin America, User (Posts: 13)

Jul 28, 2019 5:53:30 pm EDT

Support level: Free or trial
I am using Windows 10-64 Professional Ver 1809 with Viewer version 6.10.10.0 to remote into a Windows 10-64 Enterprise LTSC machine with Host Ver 6.10.10.0.
I had a strange problem occur and I have not been able to figure it out. I connected and started the application, Waves LV1 on the host. It is a professional, 64 channel audio mixer used by international touring bands and sound companies. I was testing Remote Utility's ability to reconnect when interrupted by disconnecting and reconnecting the CAT5 cable. When I did so, the program running on the host would crash. The viewer and the host would continue to work just fine. I could restart the program but it would crash every time the signal was interrupted. Next, I tried just shutting down the connection the normal way and reconnecting. That also caused the LV1 program to crash every time. I spent a couple of hours disconnecting (the normal way) and reconnecting and trying to figure it out and I finally discovered that if I did not use Full-Screen Stretch Mode when I connected, it all works just fine! I can connect and disconnect at will. I can unplug the CAT5 Cable and reconnect just fine. I can even switch to stretch mode in the middle of a session and it all still works! I wanted to let you know and ask if this is a known issue. This is a great program. It is much better than anything else that I have tried and I have tried just about all of them. I have been documenting my steps with an LV1 User's Group in hopes that we can find a good solution. So far, your program has ticked all the boxes. Nice work!

Multiple Locations Multiple Monitors

Martin America, User (Posts: 13)

Jul 26, 2019 7:39:42 am EDT

Support level: Free or trial
I meant to ask: if you can remote into the same computer from multiple viewers". Sorry. I'm just learning the terms. My apologies for any confusion!
Edited:Martin America - Jul 26, 2019 7:41:05 am EDT

Small Mouse Bug

Martin America, User (Posts: 13)

Jul 26, 2019 7:34:22 am EDT

Support level: Free or trial
Yes. I will put something together to send to you.

Thank You,
-Marty

Multiple Locations Multiple Monitors

Martin America, User (Posts: 13)

Jul 26, 2019 7:32:48 am EDT

Support level: Free or trial
If you were working in a large arena with a private network (no internet), could you remote into the same computer from multiple hosts? Say two or three? And if so, would they all share a cursor or would they each have individual control of a single program running on the host?

Small Mouse Bug

Martin America, User (Posts: 13)

Jul 25, 2019 7:59:38 am EDT

Support level: Free or trial
I noticed that using the iPad to remote into Windows, the mouse cursor will "disappear" when it is moved over a white control on a black screen. For the record, the program running on the Windows machine is Waves LV1. It has some white knobs and switches. When the mouse is moved over a white knob, it is completely out of sight.
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