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Clicking RDP doesn't do anything...

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Nathan Rees, User (Posts: 1)

May 22, 2019 5:20:42 am EDT

Support level: Basic

Viewer: 6.10.9.0
Host: 6.10.9.0

Fault Description: I am evaluating RU as a replacement Remote Assistance tool and upon installation - everything works as expected ... with the exception of RDP.

When selecting the RDP at the top and double clicking the connection - nothing. Also tried using the right-click context menu, same amount of nothing. Every other function works (Full Control for example lets me view and interact with the remote machine as expected).

Creating a Desktop Shortcut for RDP also yields no better results.

I have restarted both the host and the viewer.

The RDP client works perfectly fine on this machine - I use it for remote server work all day, every day.

https://imgur.com/a/kAtUNv9

Kind Regards,
Nathan

Polina Krasnoborceva, Support (Posts: 584)

May 22, 2019 11:20:32 am EDT

Hello Nathan,

Thank you for your message.

Could you please clarify if you use the RDP-over-ID mode?
If this is the case, the issue might be caused by a firewall. If your Windows Firewall is enabled on the remote PC, please make sure that the public checkbox is selected for "Remote Desktop" in the exclusion list:

In addition, please check the RDP settings on the remote side, namely the security settings. They might be too restrictive to allow the client to connect.

Hope that helps.

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