Greetings, I've installed a RU Server, one Host and one Viewer. Host authorizations have been enabled for Single Password and "Custom server security". Overall, everything works as expected. However, I've noticed two issues: 1- From Viewer Connection (right click drop down menu), if I apply a change to Host's remote settings, the Host "service" stops and does not restart, unless started again manually. Note, the Host is a VM on a Windows server 2008.
2- Viewer to Host connection via Windows works. However, connection from either iOS/Android App to the same Host fails. Log shows connection from the App to RU Server (ID server) is "OK". However, connection to Host (which has been assigned an Internet ID) has failed.
the Host "service" stops and does not restart, unless started again manually
The issue might occur because of a Windows Server and its security policies. The service might not always restart properly on a Windows Server if there are any security policies are set that might prevent it from starting. Before we proceed troubleshooting, please try to follow this guide: https://www.remoteutilities.com/support/kb/host-service-won-t-start/
However, connection from either iOS/Android App to the same Host fails.