Looking for a solution for remote work? See how Remote Utilities can help! (X) Dismiss


Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

Connected but show nothing

Links used in this discussion

Lester Tsai, User (Posts: 1)

Aug 29, 2018 11:39:47 pm EDT

Support level: Free or trial
I installed a host in my laptop(windows 10) and try to connect it.
I did connect it but nothing show up, it's totally black on viewer side.
But when I moved the house from viewer side. the mouse on host side was moving as well.
I try to connect it from two devices (windows 10 and ios), both of them had same situation(connected it but show nothing).
Is there any setting I need to modify?
Thank you.

Conrad, Support (Posts: 2491)

Aug 30, 2018 6:39:05 am EDT

Hello Lester,

Thank you for your post.

This knowledge base article can help https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/

* Website time zone: America/New_York (UTC -4)

This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.