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Connected but show nothing

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Lester Tsai, User (Posts: 1)

Aug 29, 2018 11:39:47 pm EDT

Support level: Free or trial
I installed a host in my laptop(windows 10) and try to connect it.
I did connect it but nothing show up, it's totally black on viewer side.
But when I moved the house from viewer side. the mouse on host side was moving as well.
I try to connect it from two devices (windows 10 and ios), both of them had same situation(connected it but show nothing).
Is there any setting I need to modify?
Thank you.

Conrad, Support (Posts: 2616)

Aug 30, 2018 6:39:05 am EDT

Hello Lester,

Thank you for your post.

This knowledge base article can help

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