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Pause (screen on hold)

Rogier, User (Posts: 8)

Jul 31, 2017 2:20:45 am EDT

Hi Conrad,

However, there shouldn't be any messages like "Current session on hold". Are you sure you are using Remote Utilities' own Full Control mode, and not the RDP mode?

Well that's sort of the problem, I don't get messages it's paused. Therefor I was looking all the time why my session had stopped suddenly. It didn't respond and gave no messages why.
After a few month searching within your forum, faq and RU-client I found it was "put the current session on hold". First I thought it was a connection problem or some program freeze... And therefor I was restarting my client all the time.

Can you make this feature optional?

Pause (screen on hold)

Rogier, User (Posts: 8)

Jul 25, 2017 5:10:06 pm EDT

So you mean the Pause function, correct?

Yes, this is the same as described in the FAQ
Alt + Pause — put the current session on hold
https://www.remoteutilities.com/support/docs/full-control-and-view/

Did you mean that RU entered the paused state on its own, or did you just click the Pause menu item yourself?

RU enters the paused state on its own. It's not occasionally, it's always when idle for a couple of minutes. It looks like it's standard behavior of RU.

Pause (screen on hold)

Rogier, User (Posts: 8)

Jul 25, 2017 3:49:04 pm EDT

If idle the session gets paused by RUT.

Rightmouse click tab -> Pause.

Pause (screen on hold)

Rogier, User (Posts: 8)

Jul 25, 2017 10:31:12 am EDT

Hello,

Quick question... How can I prevent an idle session going into "current session on hold".
Please your help.
Edited:Rogier - Jul 25, 2017 10:31:36 am EDT

RU Server - reconnect

Rogier, User (Posts: 8)

Sep 21, 2016 6:03:01 pm EDT

UPD: yes, it looks like that's what you meant. I managed to open the image link that you posted and it shows Administrator Console screenshot.

I will forward your suggestions to our team and we'll see what we can do.

Thanks!

RU Server - reconnect

Rogier, User (Posts: 8)

Sep 20, 2016 11:56:56 am EDT

Hello Conrad,

I'll try again to explain...
The problem I have with Remote Utilities Server is that it disconnects sometimes, because of a network hiccup or due to a switch/router restart.
When this happens the RU-server doesn't reconnect automatically. Because all hosts are configured with a specific network address (domain.tld), you aren't able anymore to connect by using your own Internet-ID.


To prevent this issue, I am looking for a simple task to check and if disconnected reconnect RU-server.

Do you have a solution for this issue?
Edited:Rogier - May 10, 2017 3:09:36 pm EDT

RU Server - reconnect

Rogier, User (Posts: 8)

Sep 19, 2016 8:04:07 am EDT

Quick and dirty, but not recommended;

@echo off

tasklist /FI "IMAGENAME eq InternetIdAdmin.exe" 2>NUL | find /I /N "InternetIdAdmin.exe">NUL
if "%ERRORLEVEL%"=="1" goto NOTRUNNING
taskkill /f /im InternetIdAdmin.exe
timeout /t 5
start /B InternetIdAdmin.exe
goto EOF
:NOTRUNNING
start /B InternetIdAdmin.exe
:EOF
exit
Edited:Rogier - Sep 19, 2016 8:22:38 am EDT

RU Server - reconnect

Rogier, User (Posts: 8)

Sep 19, 2016 7:24:02 am EDT

Hello,

It would be very useful to have commands such as:

InternetIdService.exe /reconnect
InternetIdService.exe /connect
InternetIdService.exe /disconnect

Because when you have a network-hickup or restarting a switch/router the connection can be lost and aren't able anymore to connect by using ID's.
Edited:Rogier - Sep 19, 2016 7:25:12 am EDT