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[resolved] Backing Up Viewer Settings

David, User (Posts: 25)

Feb 20, 2014 11:04:46 am EST


Perfect! Thanks so much.

Viewer Crash on Host Disconnect

David, User (Posts: 25)

Feb 20, 2014 11:03:52 am EST

For some reason the Viewer really doesn't like it when the host is abruptly disconnected from it. When I use the Viewer to connect to a host via Remote Desktop and then restart the host computer, the Viewer will somewhat cleanly close the RDP session and display a message stating that the connection was disconnected. However, when I'm in the full control connection mode (not using RDP) and I shutdown the host computer, the Viewer tends to lock up for a few seconds. This happened just now, but instead of just freezing for a few seconds it crashed the Viewer altogether.

Has this happened to anyone else?

Viewer is runnning on Windows Server 2008 R2 SP1.

[resolved] Backing Up Viewer Settings

David, User (Posts: 25)

Feb 18, 2014 4:47:19 pm EST

As the description states, how can I backup or export the settings for the Viewer? Is it possible to save my settings from the installed version of the Viewer and use them with the portable version?

This brings me to another question - are there any feature limitations or anything else that might inhibit full functionality on the portable version of the Viewer compared to the installed version?

Keyboard Not Captured

David, User (Posts: 25)

Feb 18, 2014 4:42:57 pm EST

Conrad Sallian wrote:

We would really appreciate it if you could reproduce it 100% of the time and tell us what actions invoke this issue. BTW, what antivirus software/firewall is installed on the remote and local PCs?

I understand, but it's difficult because I can't seem to pin down exactly what causes the issue. It does seem to be worse directly after the host is installed. After the host computer is restarted once or twice, it isn't as frequent.

My local client is running Windows Server 2008 R2 with no anti-virus and the remote host is either Windows XP or Windows 7 (it happens on both) both of which run Vipre Business Premium for anti-virus.

Blank/Locked Screen

David, User (Posts: 25)

Feb 17, 2014 9:43:41 am EST

The resolution of the remote computer is lower than the local computer, and the remote screen is set to Stretch.

Viewer - Details View Columns

David, User (Posts: 25)

Feb 17, 2014 8:38:44 am EST


It would be nice to see the uptime of the host. But here's the one I'm really after: I'd like to see the MAC address for the connected interface with the lowest metric value. It's important to note that this may not be the interface that I'm connecting to the host on, and that this value could change.
I realize this is not something everyone would want, which is why I tried to stress the ability to customize the column contents.
The reason for this is simply to use Wake-on-LAN - it's just excessively complicated when you're not onsite...

Keyboard Not Captured

David, User (Posts: 25)

Feb 16, 2014 12:24:39 am EST

Sometimes the keyboard doesn't get captured by the remote host when I start a full control session. At first this seemed to be an intermittent issue, and unfortunately it occurred more frequently than I wanted it to. However, after performing several restarts of the remote host and the Viewer application (attempting to find the cause), I think it has to do with multiple full control tabs opened at the same time. I'm not 100% positive that's the case, but that's what I've noticed. It happens on both Windows XP and Windows 7 hosts (both 32 and 64bit). It's really frustrating because it just seems to happen without cause, and the only way I can work around it is to limit the number of full control tabs I have open to only 1 or 2, but that slows me down considerably.

Hotkey Settings

David, User (Posts: 25)

Feb 16, 2014 12:15:50 am EST

This is more of an FYI, but when I go to File -> Options -> Hotkeys and specify a custom hotkey for Ctrl+Alt+Del (the default hotkey is Ctrl-Alt-F12, and I specified Ctrl+Alt+End) the hotkey shown in the Options window says Ctrl+Alt+Insert but the hotkey I defined works as expected. It looks like it just isn't displaying it correctly.

Tabbed Interface

David, User (Posts: 25)

Feb 16, 2014 12:05:12 am EST

It would be helpful to have tabs in the working area of the Viewer. I would love to be able to define 1 or more tabs containing a custom list of connections with the view set to thumbnail. This would allow me to see the details view of all of the connections in a group, while maintaining an automatically refreshing thumbnail list of connections for computers that I'm working on at the time. This helps organize current work that I'm performing on specific computers while keeping the others out of view in a different tab.

To take this one step further, it would be even better if the remote screen (view only or full control) was displayed in a tab in the Viewer application and not in a separate window (even though that window is tabbed, it makes it clumsey because I still have to switch windows when working on several different computers - especially if restarting the remote computer is part of the process).

Group Inheritance

David, User (Posts: 25)

Feb 15, 2014 11:52:37 pm EST

Seeing as how the Viewer already supports Active Directory, and most Windows administrators (I'm assuming they are the target audience of Remote Utilities) are probably quite familiar with built-in management applications like Active Directory Users and Computers and the Group Policy Management Console - inheritance only seems natural.

I'd like to be able to set things like Default Connection Settings, view options, host authorization, auto-ping values, and network usage mode for groups (instead of the entire application), and have all connections that are in that group inherit those settings.

I manage several different organizations, and this would really help organize the Viewer and make sure that connections to remote hosts are using the correct settings, while being able to tailor the connection properties for each client company or division. For instance, if I have a client that has remote employees, I'd like to be able to create a group called Remote inside the group I have defined for that company and set things like auto-ping to 60 seconds and the network usage mode to Economy. That way any other connections I add to that group will have those settings by default.

Essentially, what I'm asking for is the Default Connection Properties to not be defined for the Viewer as a whole. I'd like them to be defined for each group, and for connections and other groups beneath the parent group to optionally inherit those Default Connection Properties.
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