Jamie Ward's community posts

Perfect. Thank you. I think the Dropbox/Box route will suit me just fine.

I manage a small group of computers at my place of business. Less than 10. Most of the day I'm at work and I can use the Viewer from within our LAN. And of course it works great! Thanks RemoteUtilities!

But sometimes I need to access the machine fr om home. In order to do that I need a separate instance of the Viewer installed on my home PC. Sure, no problem. I can do that. Once the I've added a work computer to my home Viewer using the Internet ID, everything is great.

But wouldn't it be great if both Viewers could be exactly the same without anything more than a simple login? It would be great if both Viewers had the ability to sync all settings between each other, so that any new computer or changed setting would automagically appear on the other Viewer when it was next accessed.

But until then, is there a way to do this now, perhaps with a third party tool or manually? If I wanted to copy all of the settings from my work Viewer and paste them onto my home Viewer, wh ere would I look for that information? Wh ere are those settings stored?

Anton Kalugin wrote:
Hello, Jamie.



Could I ask you, do you have an image on your second monitor while you are at the login screen?

Anton,

At the login screen there is no image on the second monitor. After login, I see the full desktop on both monitors. See links below. At this point you must disconnect from the host then reconnect in order to be able to choose a single monitor.

Before login: http://imgur.com/DwyT0XS
After login: http://imgur.com/YSeUHGG

Anton,

I don't have any unused hosts that I could check right at the moment. I will do this before work hours tomorrow and report back.

Also, to touch on Marc's comment about the "randomly appear and disappear", I've noticed that the host "forgets" that there are two monitors and will at times show both monitors again after having shown only the main monitor for a while. I've noticed this when I've been installing Windows updates. So if I had to guess, Windows was updating some drivers, probably video drivers, and this is when the host gets all twitchy and can't decide if it's going to you the main monitor or both monitors.

Marc,

I've found that closing and reopening the viewer *always* fixes the problem. Not just sometimes. Unless I'm installing Windows updates as mentioned above. Then all bets are off.

Just to follow up here to the last post. I've been dealing with this via a support ticket, but the problem is not yet resolved. I have however made my own work around to the issue. Here is an email I sent to support via the ticket system on April 17th:


Dual monitor issue work around:

If the host pc is at the Windows 7 login screen, RUT will not allow me to select a monitor to view. It shows both. In order for RUT to detect both monitors and allow the user to select which monitor to view, the user must:

1. Via the RUT Client Viewer, enter Client password. Screen now shows both monitors of the Host with no way to select just one.
2. Login to Windows 7. Screen still shows both Host monitors with no way to select just one.
3. Close RUT Client window by hitting the ‘X’ in the view control bar at the top of the screen.
4. Via the Client Viewer, double click the Host again. Now the main, single monitor is full screen and you can select which monitor to view. If the main, single monitor isn’t full screen immediately, the user is a least allowed to select which monitor to view.

I’ve confirmed this with multiple hosts using the same client.

So, in short there is a bug with RUT. Perhaps it is on the host side. Perhaps it lies on the client side. Since I have only one client viewer installed, I’ve not been able to test that. I’ll leave that up to you.

Perfect. Thank you. Resolved.

I'll be giving additional remote access to one of of our host computers to another user. Is there a way to also give that additional user a different login password for the host? If so, how is that accomplished.

Thank you.

OK. Thanks. How about if I just want to uninstall the host. Is there an unregistration process that needs to be done before hand in order to remove it from my allowed 10 hosts?

I purchased a new machine to replace a current local host. Do I need to remove the license fr om the old machine from my account before I can use the new machine. Assuming I'm at my 10 lim it? If so, I can't as I've already wiped the old machine and re-imaged it.

Thank you.

The ability to select a certain monitor in dual screen setups doesn't always work for whatever reason. I haven't been able to pin it down as of yet. Sometimes clicking the monitor selection button in the toolbar gives you a choice, sometimes it doesn't.

This happens on two of the machines that I control remotely as well as locally (within the LAN).

Any advice to make this function correctly and troubleshoot?