I use various web development tools, eg, VS.NET 2019, SSMS 2019, Chrome. The F12 shortcut in Remote Utilities (RU) interferes with shortcuts in the apps I use. It would be great if there was an option in RU to disable all shortcuts in RU so I can use the shortcuts in my apps.
I'm glad to hear you've figured out the issue! You are right, you can assign the hotkeys that will work best for you. Hotkeys can be reassigned in the Viewer Options. For the full list of hotkeys that could be reassigned is available here.
Please do not hesitate to post another message if you have more questions.