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Error on opening the application

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Neil Ashton, User (Posts: 3)

Apr 06, 2020 2:47:39 am EDT

Support level: Free or trial
I have a Windows 10 machine, I downloaded your trial version mid last week to test and was able to configure both host and viewer.  For the last couple of days I have been able to access the host machine via the viewer  (bit slower than I would have expected).  However today the viewer opens with an error - your report below:

Error report - Remote Utilities Viewer
---
Class: EInvalidOperation
Text: Control 'dxDockPanelGroups' has no parent window. Path:
fmMain
 .dxDockPanelGroups.
Version: 69110 (0)
Id: {3F8CACD1-CCC0-40B3-8902-58D1E85D306D}
Date: 06-04-2020 08-38-47
---
Info:
date/time          : 2020-04-06, 08:38:47, 877ms
computer name      : DESKTOP-DIELTK3
user name          : Neil <admin>
registered owner   : Neil
operating system   : Windows 10 Tablet PC x64 build 18362
system language    : English
system up time     : 1 minute 9 seconds
program up time    : 3 seconds
processors         : 8x Intel® Core™ i7-8565U CPU @ 1.80GHz
physical memory    : 10992/16150 MB (free/total)
free disk space    : (C:) 198.83 GB
display mode       : 1280x720, 32 bit
process id         : $194
allocated memory   : 92.75 MB
largest free block : 836.15 MB
executable         : rutview.exe
exec. date/time    : 2019-07-02 16:46
version            : 6.10.10.0
callstack crc      : $b2f2281c, $b552bd9d, $b552bd9d
exception number   : 1
exception class    : EInvalidOperation
exception message  : Control 'dxDockPanelGroups' has no parent window. Path: fmMain .dxDockPanelGroups.

main thread ($29c8):
005dd09b +08b rutview.exe  Vcl.Controls    3318   +1 InvalidControlOperation
005e5a9d +079 rutview.exe  Vcl.Controls    9584  +13 TWinControl.CreateWnd
005e601a +016 rutview.exe  Vcl.Controls    9765   +3 TWinControl.CreateHandle
0119de21 +005 rutview.exe  dxDockControl   9691   +1 TdxCustomDockControl.CreateHandle
005ea074 +01c rutview.exe  Vcl.Controls   12393   +4 TWinControl.HandleNeeded
005ea06b +013 rutview.exe  Vcl.Controls   12392   +3 TWinControl.HandleNeeded
005ea081 +005 rutview.exe  Vcl.Controls   12399   +1 TWinControl.GetHandle
0063b50f +003 rutview.exe  Vcl.ComCtrls    9924   +0 TTreeNodes.GetHandle
0063bad4 +014 rutview.exe  Vcl.ComCtrls   10244   +1 TTreeNodes.SetUpdateState
0063bab5 +00d rutview.exe  Vcl.ComCtrls   10238   +2 TTreeNodes.BeginUpdate
010ea240 +04c rutview.exe  ROMConnections  3966   +6 TROMConnectionManager.SynchronizeTree
00e42a02 +06e rutview.exe  uViewerGlobal    130  +20 TMyGlobal.InitConnectionManager
00e42912 +08a rutview.exe  uViewerGlobal     90  +10 TMyGlobal.FirstTimeShowHandler
012aa1a2 +7ba rutview.exe  MainForm        1370 +260 TfmMain.Init
012aaabc +000 rutview.exe  MainForm        1539   +0 TfmMain.FormCreate
0070669d +031 rutview.exe  Vcl.Forms       3822   +3 TCustomForm.DoCreate
00db7dd1 +005 rutview.exe  dxRibbonForm     624   +1 TdxCustomRibbonForm.DoCreate
007062a9 +011 rutview.exe  Vcl.Forms       3705   +1 TCustomForm.AfterConstruction
0040936d +01d rutview.exe  System         18822   +2 @AfterConstruction
012bc52b +05b rutview.exe  MainForm        9649   +7 TfmMain.Create
0071189a +076 rutview.exe  Vcl.Forms      10843  +13 TApplication.CreateForm
012e6b42 +046 rutview.exe  rutview          212  +10 initialization
74a16357 +017 KERNEL32.DLL                           BaseThreadInitThunk

cpu registers:
>> will be calculated soon

stack dump:
>> will be calculated soon

disassembling:
>> will be calculated soon

Neil Ashton, User (Posts: 3)

Apr 06, 2020 3:56:53 am EDT

Support level: Free or trial
Sorry, I forgot to mention that the error pops up as soon as I open the viewer, not when I try to connect to the host - I cannot even see the host connection and the only way to close the viewer is via Task Manager.

Conrad Sallian, Administrator (Posts: 2551)

Apr 06, 2020 5:57:51 am EDT

Hi Neil,

Thank you for your message.

Your Viewer configuration file may have been corrupted. Please, close the Viewer, access the folder %APPDATA%\Roaming\Remote Utilities Files\ and delete the file config_4.xml. Then start the Viewer.  The config file will get regenerated anew.

As for speed/performance, please refer to this KB article.

Hope that helps.

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Neil Ashton, User (Posts: 3)

Apr 06, 2020 7:07:36 am EDT

Support level: Free or trial
Hello Conrad

Thank you, worked like a dream!  Appreciate the prompt support.

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