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Need your windows help.

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Charle Proffitt, User (Posts: 3)

Aug 20, 2021 12:26:42 am EDT

I just upgraded to 7.0.2.0 viewer I am trying to do the same to a target windows computer. We are not on the same network. Can anyone assist. I am new at this.

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Charle Proffitt, User (Posts: 3)

Aug 20, 2021 12:27:52 am EDT

Support level: Free or trial

I am trying to do a remote install of the upgrade for Host.

Pauline, Support (Posts: 2815)

Aug 20, 2021 9:26:22 am EDT

Hello Charle,

Thank you for your message.

Such issues might be occurring because admin$ (admin share) is not allowed on the remote machine or you don't have access to it.

In addition, such issues might also be caused by the fact that the disc Z is mapped on the Viewer computer and, therefore, is not available and cannot be used by the Remote Install Tool. In order to avoid this kind of issues please make sure that the Z drive/letter on your Viewer machine is empty and available since Remote Utilities temporarily uses the Z drive for the installation/upgrade process via the Remote Install Tool.

Hope that helps.

Charle Proffitt, User (Posts: 3)

Aug 21, 2021 12:14:40 am EDT

Support level: Free or trial

Thank you. I will try that.

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