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Mobile Connection Error Access violation at address 00408246 in module 'rutserv.exe'

Dyno Matt, User (Posts: 3)

Jun 23, 2014 3:12:39 am EDT

Hi all,

I'm using latest version of Remote Utilities and find out the following connection error when I try to connect from my Droid3 Motorola to one of my PC's (WIN 7 64 bit on a Lan with AD 2008).

The error traced from log is:
Password Incorrect (but it doesn't show the authentication window at all on my Android mobile!) and then:
Exception: Access violation at address 00408246 in module 'rutserv.exe'. Read of address C0330024 (EAccessViolation). Same error comes out on the App.

The strange stuff is:
- I can regularly reach this PC if I try to connect to it from another standalone PC windows 7 64bit based from outside that lan (using an ADSL).

- Using the Android Mobile Viewer I can easily connect to any other PC's NOT located in the same Lan of the troubled one...

So I can't realize why it doesn't work. The only difference I can see is that the PC I can't reach form Android i located inside a lan which has got Active Directory and a Domain.

Can you please help me finding a solution?.
Following part of the stack error.
Thanks in advance!
Dyno


---
Stack list
(00007246){rutserv.exe } [00408246]
(002FF05A){rutserv.exe } [0070005A] Unknown function at TMethodImplementationIntercept + $2949E6
(0000855D){rutserv.exe } [0040955D]
(000085AA){rutserv.exe } [004095AA]
(0000847E){rutserv.exe } [0040947E]
(000057C4){rutserv.exe } [004067C4]
(0000847E){rutserv.exe } [0040947E]
(004870FB){rutserv.exe } [008880FB] Unknown function at TMethodImplementationIntercept + $41CA87
(002ECBD2){rutserv.exe } [006EDBD2] Unknown function at TMethodImplementationIntercept + $28255E
(002ECBEC){rutserv.exe } [006EDBEC] Unknown function at TMethodImplementationIntercept + $282578
(002FF05A){rutserv.exe } [0070005A] Unknown function at TMethodImplementationIntercept + $2949E6
(004870FB){rutserv.exe } [008880FB] Unknown function at TMethodImplementationIntercept + $41CA87
.....

Anton Kalugin, User (Posts: 210)

Jun 23, 2014 1:27:11 pm EDT

Hello,

Thank you for your message.

Could you please send us the log file of your Host? You can find it in %Your_Host_Folder%\Logs

Dyno Matt, User (Posts: 3)

Jun 27, 2014 3:50:11 am EDT

Hello,
can you please give me an e-mail address through which I can send it to you?.

Thanks

Dyno Matt, User (Posts: 3)

Jun 27, 2014 4:09:10 am EDT

Hello,

Finally I sent it to you through a new Ticket opening.

Please let me know

Thanks

Anton Kalugin, User (Posts: 210)

Oct 27, 2014 9:58:30 am EDT

Hello Dyno,

We are glad to inform you that the new version for mobile devices is now available!
Here you can read more about it.
Here you can find download links.

* Website time zone: America/New_York (UTC -4)