Transfering License

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Arin, User (Posts: 2)

Jun 04, 2014 4:00:44 am EDT

Support level: Free or trial
Dear Support,

First of all, thank you for providing such a wonderful product - for free!
I have been testing Remote Utilities to support users outside our network and it has been working lovely so far.

Now that I know we can use Remote Utilities for these remote users, I would like to introduce your product to my colleagues who will be taking similar roles.

From the EULA, I understand that an organization or a person cannot hold multiple free licenses. Currently, I have a free license registered with my own name and e-mail address.

I would like to either :

(a) change owner name and contact information to my organization, or
(b) unregister myself and register my organization as a new user.

What will be the best way round to transfer the ownership of the license, and how would I be able to achieve this?

Anton Kalugin, User (Posts: 210)

Jun 04, 2014 5:28:55 am EDT

Support level: Free or trial
Hello Arin,

Thank you for your message.

That is what you should do:
1. Unregister all your Hosts
(Right click on the connection thumbnail -> Register remote Host -> Unregister -> OK)
2. Remove old key from the License key storage
(Help -> License key storage -> Right click -> Remove selected key)
3. Get a new Free license key with the correct information about your organisation.
4. Register all your Hosts with the new key.

This tutorial could help you with step 3 and 4:

Don't hesitate to ask me, if you have any questions.

Arin, User (Posts: 2)

Jun 05, 2014 2:22:53 am EDT

Support level: Free or trial
Hello, Anton.

Thank you for getting back quickly.
I will follow the instructions and re-register accordingly!

Another question.
One of the laptops will be based overseas and may possibly get IT support from a local company not related to us.  *IF* they happened to use Remote Utilities as well, can this laptop's host hold multiple registration keys?

Anton Kalugin, User (Posts: 210)

Jun 30, 2014 3:21:38 pm EDT

Support level: Free or trial
Hello Arin,

I am sorry, I accidentally missed your question.

No, Host can't be registered with multiply licenses.

Let me know, if you need further assistance.

* Website time zone: America/New_York (UTC -4)

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