Blank the host's screen to allow status message..

Ashley Griffin, User (Posts: 61)

Jan 08, 2017 11:07:28 pm EST

Support level: Free or trial

When the option Blank the host's screen is enabled, i assume the host will just have a blank screen.

ive had the user at this host reboot there PC (while i am working on it) as they think its crashed.  Can we have a way to put a customization message on the that screen (and a way of putting some LOGO as well to brand the support).?

Also it would be nice to have a status in the viewer somewhere that confirms the users screen IS BLANK, sometimes ive been told all the sensitive work i was doing everyone could see, when i thought it was being blanked when it wasnt.

Many Thanks

Conrad, Support (Posts: 2591)

Jan 10, 2017 10:26:14 am EST

Hi Ashley,

Understood. Give me some time, I'll discuss this with our developers to see if anything can be done about it.

Ashley Griffin, User (Posts: 61)

Jan 10, 2017 10:43:29 am EST

Support level: Free or trial
To give you some ideas about what would be good on that blank screen (see image) I only spent about 5 mins making this but you get the idea.....

Including a LOGO and text (and you can see the PC name as well so if anyone calls they can tell you which PC as support happens on more than one at a time generally).

Possible fillable fields in the text could be an idea like the below, that would be used to "fill in" things like the computer name..

[[remoteutilities-user]] (this could be pulled from the login name of the viewer
[[remoteutilities-contact]] (this could be pulled from the login name of the viewer, say a contact number with extension)
[[remotecontrol-starttime]] (the time remote control was started)
[[hostname]] (this was used in my image under identification)

There are many more fields you could use but this is a real good idea, and no other remote control i know does this...

Conrad, Support (Posts: 2591)

Jan 10, 2017 10:52:03 am EST

Hello Ashley,

There is one problem. The new blank screen mechanism turns off the monitor itself.

Ashley Griffin, User (Posts: 61)

Jan 10, 2017 11:25:18 am EST

Support level: Free or trial
Can you add in another system of putting up a message, as a turned off screen results in the user moving the mouse around and then hard resetting the desk as it (correctly) looks like it crashed.
Edited:Ashley Griffin - Jan 10, 2017 11:25:46 am EST

Conrad, Support (Posts: 2591)

Jan 10, 2017 11:40:58 am EST

Hello Ashley,

Unfortunately, not when the Host is on Windows 8/10. There's simply a different way the blank screen works on those systems.

As for Windows 7 and earlier, we'll see - perhaps we'll leave this feature for compatibility and not remove altogether.

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