major changes

Chris Robertson, User (Posts: 8)

Dec 02, 2014 8:48:20 am EST

Support level: Free or trial
I've done some testing with this program and I do like it, but having used several other remote utilities, there are a few features we would like to see.

  • 1 On Reboot/reboot in safe mode, reconnect
  • 2 When rebooting shut the viewer off then reboot. Currently the viewer gives and error message like it didn't know
  • 3 When upgrading from portable host(rutserv) to the full version ( by default keep the same id and password and save it.
  • 4 when upgrading/installing to the create a desktop host that the host can easily access the id/password at later dates. Try explaining to the host user how to get to display the ID and it is a long string of alpha-numeric string.
  • 5 Disable wallpaper
Edited:Chris Robertson - Dec 02, 2014 2:17:53 pm EST

Conrad Sallian, Support (Posts: 2591)

Dec 02, 2014 11:22:52 am EST

Hi Chris,

1. Already on our wish list.

2. Ok, we'll take a look.

3. Didn't get the question. How can you possibly upgrade from Viewer to Host when these are completely different modules with different purpose? Did you mean Agent rather than Viewer?  

4. This is what the Agent is supposed to be used for. The remote user can simply download it right onto their desktop and run when the remote session is about to start. The ID and password are then displayed in the Agent window.

As for the Host module, it was intended primary for unattended access when no user intervention is necessary for the remote session to start.

Chris Robertson, User (Posts: 8)

Dec 02, 2014 1:57:48 pm EST

Support level: Free or trial
3. I just used the wrong word rutserv is the portable host, not the viewer. I change the wording. The portable version is for ease of use by the user. Our first contact program. If we need to add/upgrade to the server, we can push (remote install) the full server program to their computer and Hopefully, it use the same id/password if possible.

4.The does provide the user with an id during the install, but afterwards it is only in the systray and is difficult to direct the user to provide the netid. I just wanted a desktop icon that would display the netid since we don't save all the connections. You can hover over the icon and get the id, but by default the icon is hidden in the arrow and has proved difficult to get the user/customer to find the icon and provide me with the netid.

Conrad Sallian, Support (Posts: 2591)

Dec 02, 2014 2:03:02 pm EST

 5 Disable screensaver and wallpaper


You can disable the wallpaper in connection Properties -> Additional properties -> Remove wallpaper. As for a running screensaver, it gets switched off once you connect to the remote PC in the Full Control mode and do some action, like a mouse click.

Hope that helps.

Chris Robertson, User (Posts: 8)

Dec 02, 2014 2:21:36 pm EST

Support level: Free or trial
We will kill the wallpaper. I found the setting and the "Make default for new connections" Some of these I just expected to the default and finding where they all are.
The screensaver, I just ran into a problem of it freezing up the program, slowing/stopping the connection, especially when the memory is lower, it runs the memory completely out and can take several minutes for the screen to come up again.
Thanks for the notes.
Again, great program, just trying to get some things to work a little more intuitively.

Conrad Sallian, Support (Posts: 2591)

Dec 02, 2014 3:43:01 pm EST

Hi Chris,

Yes, that's often the case with screensavers, unfortunately. Very pesky programs I should say.  :)

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