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Internet-ID email and address book integration

Mike G, User (Posts: 21)

Apr 02, 2014 3:31:53 am EDT

2 requests:

First, can you amend the generated email to include the PC description? The PC name alone can be pretty cryptic but we often use the description 'Rob Smith - Accounts' etc to help remote support identify a specific PC. Also, is the username on the email even used? It is always SYSTEM on our emails...

Second, would it be possible to have a feature to create an address book entry by copying and pasting the relevant text from the email into a single multi-line textbox and have the program parse and fill in the fields for a new address book entry (ID, computer name, description). The parsing should be pretty straight forward as you control the email format and contents. As it works now, we are back and forth between email client and RUT twice for each entry.

Thanks,

Anton Kalugin, User (Posts: 210)

Apr 03, 2014 3:41:05 pm EDT

Hello, Mike.

Thank you for your requests.

Mike G wrote:
First, can you amend the generated email to include the PC description? The PC name alone can be pretty cryptic but we often use the description 'Rob Smith - Accounts' etc to help remote support identify a specific PC. Also, is the username on the email even used? It is always SYSTEM on our emails...
We added it to our wish list.

Mike G wrote:
Second, would it be possible to have a feature to create an address book entry by copying and pasting the relevant text from the email into a single multi-line textbox and have the program parse and fill in the fields for a new address book entry (ID, computer name, description). The parsing should be pretty straight forward as you control the email format and contents. As it works now, we are back and forth between email client and RUT twice for each entry.
Unfortunately, we have no plans to add this in the near future, but we are grateful for your suggestion and will consider it later.

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