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David Martin, User (Posts: 2)
Aug 04, 2021 8:54:21 am EDT
Support level: Free or trial
Pauline, Support (Posts: 2815)
Aug 04, 2021 5:13:39 pm EDT
Hello David,
Thank you for your message.
Please make sure that you've updated your Viewer to the latest version 7.0.2.0 since we've added support for high DPI resolutions starting version 7 of Remote Utilities.
The latest version 7.0.2.0 is available for download on this page or via the Self-Update feature.
In addition, please try the following:
1. Right-click on the Viewer launch icon and select Properties.
2. Navigate to the Compatibility tab and click the Change high DPI settings button.
3. In the opened window enable the Override high DPI scaling behavior checkbox:
4. Restart Viewer and see if this helped to resolve the issue.
Hope that helps.
Thank you for your message.
Please make sure that you've updated your Viewer to the latest version 7.0.2.0 since we've added support for high DPI resolutions starting version 7 of Remote Utilities.
The latest version 7.0.2.0 is available for download on this page or via the Self-Update feature.
In addition, please try the following:
1. Right-click on the Viewer launch icon and select Properties.
2. Navigate to the Compatibility tab and click the Change high DPI settings button.
3. In the opened window enable the Override high DPI scaling behavior checkbox:
4. Restart Viewer and see if this helped to resolve the issue.
Hope that helps.
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